At Silver Taxis Melbourne, we understand that plans can change, and we aim to provide a flexible and transparent cancellation and refund policy for our customers. Your convenience and satisfaction are our priority.
- Cancellation: You can cancel your booking at any time before your scheduled pickup. We recommend notifying us as early as possible to avoid any inconvenience.
- Refund Eligibility: Refunds are available for cancellations made within the time frame specified during booking. Refunds will be processed using the same payment method used for booking.
- No-Show Policy: If a booking is not canceled and the taxi does not arrive at the scheduled time, it will be treated as a no-show, and the fare may be charged accordingly.
- Special Circumstances: In the case of emergencies or unavoidable situations, our support team will assist you to the best of their ability to ensure a fair resolution.
- Contact Support: For any cancellation or refund queries, please contact our customer service team. We are committed to resolving your concerns quickly and efficiently.
Our cancellation and refund policy is designed to offer clarity, fairness, and peace of mind for every ride you book with Silver Taxis Melbourne. Your trust is important to us, and we strive to make every experience smooth and hassle-free.
